CMHK may assess abnormal usage based on comparisons to the usage patterns and levels of CMHK’s other customers, and/or based on whether such usage level is considered to have affected our other customers' ability to optimally use the same network or service. CMHK is entitled at their full discretion to temporarily suspend any or all of the Services without notice to the Customer for the purpose of preventing any improper or abnormal use of CMHK's network or resources, fraudulent or deceptive acts until CMHK is satisfied that the Customer has ceased such acts or the relevant investigation has been completed.All calculations are subject to such prevailing rates or tariff as imposed by CMHK from time to time. In case of dispute, the records of CMHK are conclusive and binding. Calculation of data usage duration and volume is based on the network report of CMHK.Customer will not be able to keep the allocated mobile number once the SIM Card has expired, or where its service has been suspended for more than 30 days due to whatever reasons or where its service has been terminated due to whatever reasons. The mobile number is assigned randomly and Customer cannot return, choose or request to change to other mobile numbers.CMHK will not be liable for any damages, however arising, of the SIM Card or responsible for repairing and making good therefor.The SIM Card shall be valid for 365 days starting from the next day upon activation date, subject to the activation taking place within the stipulated validity period.Where a SIM Card has expired, or where service has been suspended for more than 30 days due to whatever reasons, or where service has been terminated due to whatever reasons, the remaining stored value (if any) shall be non-refundable and non-transferable.The SIM Card should be activated before the stipulated expiry date, otherwise it will be invalid automatically.The SIM Card is non-refundable and non-returnable.The use of the individual service shall be subject to such terms and conditions as stated on the relevant service leaflet or on CMHK relevant web page.***If Mobile Duck Prepaid Card cannot activate normally, please contact or replace directly with dealer by bringing along with the packing & prepaid SIM card. When call minutes accumulated up to the available usage, thereafter local airtime charge will be calculated on a pay-as-you-go basis.Otherwise customer could be charged even if the transmission is unsuccessful. Please check if applicable handset models are used to receive the content, and if the recipient's network is compatible.Actual data transmission speed may vary due to many factors, including but not limited to network provider, network usage, handset model, setting (including handset hardware and software), upload/download content and other external factors.Provision of 4G network service is subjected to applicable 4G device used by customer. When customer is located out of 4G coverage in HK or designated country/region, CMHK/designated operators will provide service via 3G/2G network.If further data service is needed, customers are required to re-subscription after cancelling the service, any unused usage in the existing data package will be forfeited. When the cumulated data usage for the package reaches the upper limit during the validity period, data service will be suspended. 5GB Hong Kong data usage is included in this card.
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